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Faq

1. What payment methods are available at rawpowders.co.uk?

All payments can be made by all major debit or credit cards (Mastercard or Visa) or using PayPal or PaySera. Payments are debited and cleared before we send to you the goods you have ordered.

2. How long does it take for my order to ship and what are the shipping costs?

Shipping in EU usually takes 7-12 working days. Shipping worldwide takes 3-4 weeks. Shipping 
Your package will be delivered by Royal Mail, TNT or DPD delivery services. 
Royal Mail will deliver your order if you live not in the EU territory and to countries where packstations work  (f.e. Norway, Germany or USA).
If you live in EU countries where packstations does not work your package will be delivered in 4-6 days by DPD delivery services. 
If you would like to receive your order in 1-2 days, your order will be transfer through TNT delivery services. In this case shipping taxes are 20 EUR.  
Shipping costs differ depending on parcel weight (from 5 EUR to 20 EUR). We offer free shipment to our customers to majority of EU countries, if value of your order is more than 55 EUR. There are no limits on your parcel weight. 

 Our items' charges usually include all taxes. For almost all European countries no additional charges will be made. But if you are based not in the European Union your shipment may be subject to some additional taxes.

Here you can check shipping costs to European Union countries If you spend more than €55. https://www.rawpowders.co.uk/delivery-and-returns.
 
Please note that if your country prefers packstations your delivery will be sent to your private address or using services of unregistered mail.

Attention: Please check your address before placing an order. If your address will not be correct the package will be sent back to us. If you would like to receive the same o

3. How can I track my order?

The tracking number for your shipment will be provided in our notification email. Also, it can be viewed in your user account (in the “Order history” section) at www.rawpowders.co.uk, for ebay orders
find it at “Buying history> Order details”! If you want to know exactly
where your products are at any time, we advise you to enter your tracking no.
into Global Track&Trace System’s website:  http://globaltracktrace.ptc.post/gtt.web/ or http://www.qpost.com.qa/GlobalTrack.aspx.

For DPD delivery tracking use https://www.dpd.com/tracking 

For TNT express and TNT economy please use link below: http://www.tnt.com/express/en_ie/site/home/applications/tracking.html

4. Is there a chance that my order will be seized by the Customs?

Your order is absolutely safe as we ship from EU, there will be no problems with the Customs.
As we ship our product from EU, 98% of our shipments reach the destination place on time without any disturbances. Problems with customs may occur for clients living in non EU countries, even though 90% of the shipments to non EU countries still reach its destination on time.

5. Where and how my order is packaged?

We always ship in discreet extra strong packaging with absolutely no indication of the products being delivered. There is no indication from the outside of the packet the contents or who it was sent by, the courier will not even know the contents of the package. We take your privacy very seriously and we can 100% guarantee discretion and privacy of your ordered goods.
 
We are so discreet about 30% of our orders are delivered to work addresses so rest assured you're
safe with us.
 
As you may know, due to the new UK Government’s policy restrictions, the sales of nootropic supplement were practically banned supplements sales, so if you buy any nootropics from sellers located in UK, please be careful if your product is packed legally, tested in laboratories, does your ordered product includes license of food and safety inspections. In some cases it is possible that some suppliers of the nootropics works illegally.  
Due to this case, Raw Powders Ltd has merged with Sporto Inovacijos Ltd, a company located in Lithuania, Europe. So don’t be surprised if you see that your order was packaged and sent from Lithuania. As Nootropic supplements company we are responsible for legal conditions of work and packaging products you have ordered. So each Raw Powders product is safely and legally packaged in Raw Powders warehouses in Lithuania. We sell our products according EU directives, so you can be 100% sure that you will receive products which guarantee the best quality.
If you want to read more about this issue, please follow the link below: https://www.rawpowders.co.uk/significant-information-for-raw-powders-ltd-customers
 

6. Why does it take so long for my shipment to arrive?

If you have placed the order until 11 am (time zone UTC+02:00), it will be shipped on the same day and will (most usually) reach the destination in 7 days. Although, it happens that shipments take up to 14 days to arrive as the timing directly depends on the work of the post office. We are truly sorry for the inconveniences it might make but there is little we can do about it. We put all our effort into keeping our clients happy.

If you still have questions, customer service will answer all of it within 24 hours on working days (it might take a little longer on the weekends).

7. I cannot find a product I am looking for. What should I do?

We value opinion of each and every one of our clients which is why we would be very thankful if you would share your opinion regarding the products. For your convenience you can search products according to the main keywords. If you still cannot find a product you need or you would like to see some products that currently are not available at www.rawpowders.co.uk e-shop, your suggestions are welcome any time at sales@rawpowders.co.uk.

8. Can I mix your products with drinks or food?

Yes, we advise you to get a little creative if you prefer your supplements to taste good. Due to the fact that our products are free of any dyes and sweeteners, the taste of the powders is natural. Adding powders to a smoothie or juice may be a great idea if you want the benefits of pure supplements together with delicious taste! For your best experience every product has its own descriptions in which you can check if your product can be mixed with any other products.  

9. Do you have any social media accounts?

You can follow us on Facebook, Twitter and Instagram. Contacts of our social media profiles you can find at our contact list at the bottom of the rawpowders.co.uk e-shop page.

10.  I’m new in sports nutrition and nootropic products. Where should I start?

First, we would advise you to define your main goal:

Improve my mental health and wellbeing: https://www.rawpowders.co.uk/shop-by-goal/mental-health
Lose some weight: https://www.rawpowders.co.uk/shop-by-goal/lose-weight
Gain muscles: https://www.rawpowders.co.uk/shop-by-goal/gain-muscles
Ensure health & beauty: https://www.rawpowders.co.uk/shop-by-goal/health-and-beauty 

If you find what you would like to try but still are not sure, do not hesitate to contacts us at sales@rawpowders.co.uk.

11. I’m interested in distributing Raw Powders products. What should I do?

We are interested in cooperation opportunities as well! Please write us about your company and what products you would like to distribute at sales@rawpowders.co.uk.

12. What differentiates Raw Powders from other suppliers?

Our whole production is pure, which means that it has no mysterious and hidden formulas, no cheap and worthless ingredients.
All ingredients we use in our products are Laboratory tested.
All products carry a Certificate of Analyses, representing the quality of the products.
All products we offer are tested both by our team and professional athletes.

13. Is it legal to import a particular product to my country?

Before ordering the products, we strongly advise you to check if it is legal to import to your country. We advise you to look for this information in the websites of local institutions responsible for product import in your country. We want to state that regulations and lists of prohibited products in particular countries can often change which is why we are not responsible if your order will be forfeited by customs.